Terms of Service

Welcome to Wallevo! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

• By placing an order on Wallevo, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to update, modify, or discontinue any part of our services without prior notice.
• Violation of these terms may result in the suspension or termination of your access to our services.

2. Product Information & Pricing

• We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product details are error-free.
• Prices are subject to change without notice, but changes will not affect confirmed orders.
• Any special offers, discounts, or promotions are valid for a limited time only and may be discontinued at our discretion.

3. Orders & Payments

• All orders are subject to availability and acceptance.
• We reserve the right to cancel or refuse any order due to suspected fraud, incorrect pricing, or stock unavailability.
• Payments must be completed before order processing. For Cash on Delivery (COD) orders, payment must be made upon delivery.

4. Shipping & Delivery

• Delivery times are estimated and may vary due to unforeseen delays.
• Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect addresses.
• Orders above PKR 5000 qualify for free shipping. Standard shipping rates apply to other orders.

5. Return & Refund Policy

• Returns are accepted within 10 days of delivery.
• The item must be unused, in original packaging, and in the same condition as received.
• Custom-designed frames are non-returnable unless they arrive damaged or defective.
• Refunds are processed within 5-7 business days after approval.

For more details, read our Return Policy.

6. Cancellations & Modifications

• Orders can be canceled within 24 hours of placement by contacting us at wallevoco@gmail.com.
• After 24 hours, orders are processed and cannot be canceled or modified.

7. Intellectual Property

• All content on Wallevo’s website, including text, images, and designs, is our property and may not be copied, distributed, or used without permission.

8. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
• Our liability is limited to the amount paid for the product.

9. Privacy Policy

• We value your privacy. All personal information collected is kept secure and confidential.
• We do not share customer information with third parties except as required for order fulfillment and legal compliance.

10. Contact Information

For any inquiries regarding these terms, you can contact us at:
📩 Email: wallevoco@gmail.com
📞 Phone/WhatsApp: +92 329 4574514

By continuing to use our website, you agree to abide by these Terms of Service.