Return Policy

Return Policy – Wallevo

At Wallevo, we value your satisfaction and offer a hassle-free return process if you are not completely happy with your purchase. Please review our return policy below:

Eligibility for Returns

• You can return a product within 10 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Custom-designed frames are non-returnable unless they arrive damaged or defective.

How to Initiate a Return?

To start a return, email us at wallevoco@gmail.com with:

1. Your order number
2. The reason for return
3. Photos (if applicable, in case of a damaged item)

Our team will review your request and guide you through the return process.

Return Shipping

• Return shipping costs are the responsibility of the customer.
• Shipping fees are non-refundable.
• If the return is due to damage or defect, we will provide a replacement at no additional cost.

Inspection & Approval

Once your return is received, we will inspect it and notify you of the approval or rejection of your return request.

Refund Process

• If approved, the refund will be processed within 5-7 business days after inspection.
• Refunds will be credited to your original payment method.
• Cash on Delivery (COD) orders will be refunded through bank transfer or store credit.

Exchanges

• If you receive a damaged or defective item, contact us within 48 hours of delivery with photos.
• We will replace the item at no extra cost.

Cancellations

• Orders can be canceled within 24 hours of placement by emailing wallevoco@gmail.com.
• After 24 hours, the order will be processed and cannot be canceled.

For any further queries, feel free to reach out to us. We’re here to make your experience with Wallevo seamless and satisfying!